Drop developers
Retrieve order
Approved systems can reconcile delivery state using account-scoped order visibility.
Account-scoped lookup
Order visibility is limited to the merchant, sender, or recipient context allowed for that delivery.
Tracking visibility
Tracking links and delivery state can be exposed safely without revealing unrelated operational data.
Lifecycle reconciliation
Connected systems should treat Drop as the source of truth for delivery status transitions.
Support context
Order lookup should give support teams enough context to help without exposing private internal records.
Access notes
Exact lookup parameters are private to approved integrations.
Public visitors should use normal tracking pages or sign in to their Drop account.
Private implementation
Need the full integration guide?
Detailed request examples, credentials, webhook verification material, and production setup steps are shared only inside verified Drop accounts.