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FAQ

Frequently asked questions about Drop.

These answers cover the main questions merchants, developers, prospective drivers, and public website users are likely to ask.

What is Drop?

Drop is a South African delivery platform for merchants, operational teams, developers, and drivers. It combines merchant onboarding, delivery operations, APIs, tracking, and driver workflows.

Who is the website for?

The public website is for merchant discovery, developer orientation, legal information, and driver awareness. Live merchant operations happen through the portal and live driver work happens through the driver workflow.

Can merchants integrate directly with Drop?

Yes. Merchants can use the unified Orders API and related webhook flow. Shopify and Wix are the native integration paths currently reflected in the platform, while other channels can integrate through the same API contract.

Does Drop support drivers with different vehicle types?

Yes. The public website now makes clear that prospective drivers can register interest to deliver through Drop using a motorbike, car, bakkie, or van, depending on delivery type and operational fit.

How do drivers register interest?

Drivers can use the Drive with Drop page to submit their registration details directly into the Drop system, where the application is stored for onboarding review, OTP login readiness, and future driver operations.

Does Drop show drivers the order value?

No. The driver experience is being shaped around payout, pickup, and destination rather than exposing customer order value where it is not operationally necessary.

Where can merchants get help with onboarding or implementation?

Merchants can start with self-serve signup or contact sales for larger implementations, enterprise support, or operational onboarding help.

How does Drop handle personal information?

Drop processes personal information in line with applicable South African law, including POPIA. The Privacy Policy explains how data is collected, used, retained, and protected, and how users can raise privacy concerns.