FAQ
Frequently asked questions about Drop.
These answers cover sending something today, selling with delivery, earning through deliveries, and connecting a store to Drop.
What is Drop?
Drop is a same-day delivery service that helps people and businesses send items across the city. You can use Drop to send documents, parcels, customer orders, returns, forgotten items, furniture, and everyday goods without driving there yourself.
How fast is Drop delivery?
Drop is built for same-day city delivery. Delivery time depends on distance, item type, driver availability and the supported area.
Can I create a delivery on WhatsApp?
Yes. You can use Drop on WhatsApp to create a delivery, get a price estimate or track an order.
What can I send with Drop?
You can send documents, parcels, forgotten items, customer orders, returns, furniture and everyday goods, as long as the item is allowed by Drop’s delivery rules.
Is Drop only for businesses?
No. Drop supports different users in different ways. If you need to send something directly, use Send Today or WhatsApp Delivery. If you sell through WhatsApp, Instagram, Facebook Marketplace or TikTok, use Send Today. If you already have an online store, use For Merchants to connect your store to Drop.
Can I use Drop without an online store?
Yes. Use Send Today or WhatsApp Delivery to create a delivery without an online store.
Is Drop a normal courier company?
No. Drop is built for same-day city delivery. Instead of only relying on traditional courier processes, Drop connects deliveries to trusted drivers, fleets, and approved commuters who can move items across supported areas.
Can anyone with a vehicle join Drop?
People with a motorbike, car, bakkie, van, or truck can apply to join Drop. All applicants go through review and verification before they can complete deliveries.
Can I use Drop if I sell on social media?
Yes. If you sell on WhatsApp, Instagram, Facebook Marketplace, or TikTok, you can create deliveries through Drop without needing a full online store.
Can I earn on Drop without a vehicle?
Yes. Approved commuters can carry small parcels along taxi, bus, train or other routes they already travel. They complete identity, address, and banking checks before activation.
Can online stores connect to Drop?
Yes. Online-store merchants can connect Shopify, Wix, WooCommerce, WordPress or a custom store to Drop.
Do drivers sign in on the portal?
No. Approved drivers use the Drop Driver App to sign in and accept deliveries. Fleet owners use the Drop portal to manage drivers and vehicles.
When is a driver assigned?
A driver is assigned only after payment or approved merchant billing is confirmed.
How do I track a delivery?
Once a delivery is created, Drop provides progress updates from pickup through completion. Senders can follow their delivery in their Drop workspace or using the delivery tracking link where available.
How does Drop handle personal information?
Drop processes personal information in line with applicable South African law, including POPIA. The Privacy Policy explains how data is collected, used, retained, and protected, and how users can raise privacy concerns.