Questions about same-day delivery with Drop.
Sending today, selling with delivery, earning as a driver or commuter, or connecting an online store — start here.
What is Drop?
Drop is a same-day city delivery service for people and businesses. Use it to send documents, parcels, customer orders, returns, forgotten items, furniture, and everyday goods without driving there yourself.
Can I send deliveries from the Drop app?
Yes. The Drop Android app is for senders as well as drivers and approved commuters. Download it from Google Play, choose “Send a delivery”, then book, pay and track your delivery from your phone.
Can I use my existing Drop account in the app?
Yes. Choose “Send a delivery” and sign in with the same email and password you use for your Drop sender account on the website. You do not need to create another account. If you are new to Drop, you can create a sender account in the app.
How fast is Drop delivery?
Drop is built for same-day city delivery. Timing depends on distance, item type, driver availability, and whether your area is supported.
Can I create a delivery on WhatsApp?
Yes. You can use Drop on WhatsApp to create a delivery, get a price estimate, or track an order.
What can I send with Drop?
Documents, parcels, forgotten items, customer orders, returns, furniture, and everyday goods — as long as the item is allowed under Drop’s delivery rules.
Is Drop only for businesses?
No. Personal senders use the Drop app, Send Today on the website or WhatsApp. Social sellers use the same paths without needing a full online store. Online stores use For Merchants to connect Shopify, Wix, WooCommerce, WordPress, or a custom site.
Can I use Drop without an online store?
Yes. Use the Drop app, Send Today on the website or WhatsApp Delivery to create a delivery without an online store.
Is Drop a normal courier company?
No. Drop focuses on same-day city delivery. It connects jobs to trusted drivers, fleets, and approved commuters instead of only relying on traditional multi-day courier networks.
Can anyone with a vehicle join Drop?
People with a motorbike, car, bakkie, van, or truck can apply. Every applicant goes through review and verification before completing deliveries.
Can I use Drop if I sell on social media?
Yes. If you sell on WhatsApp, Instagram, Facebook Marketplace, or TikTok, you can create deliveries through Drop without building a full online store.
Can I earn on Drop without a vehicle?
Yes. Approved commuters can carry small parcels along taxi, bus, train, or other routes they already travel after identity, address, and banking checks.
Can online stores connect to Drop?
Yes. Merchants can connect Shopify, Wix, WooCommerce, WordPress, or a custom store to Drop for same-day customer order delivery.
Do drivers sign in on the portal?
No. Approved drivers choose “Drive with Drop” in the Drop Android app (Google Play) to sign in with OTP and accept deliveries. Senders use the same app and choose “Send a delivery”. Fleet owners use the Drop portal to manage drivers and vehicles.
When is a driver assigned?
A driver is assigned only after payment or approved merchant billing is confirmed.
How do I track a delivery?
Once a delivery is created, Drop provides progress updates from pickup through completion. Use the Drop app, your Drop workspace or the tracking link when it is available.
How does Drop handle personal information?
Drop processes personal information under applicable South African law, including POPIA. See the Privacy Policy for collection, use, retention, protection, and how to raise concerns.
Continue with Drop
Choose what you want to do next.
One delivery network for senders, merchants and the people moving every order.