Terms governing use of Drop.

By accessing or using Drop, you agree to these Terms. If you use Drop on behalf of a business or other entity, you represent that you have authority to bind that entity to these Terms.

Separate commercial agreements, onboarding documents, API credentials, driver onboarding terms, or service-specific policies may apply in addition to these Terms. If there is a conflict, the more specific agreement will govern for that service.

You must provide accurate, current, and complete information when creating an account, applying for access, onboarding a merchant, or applying as a driver.

You are responsible for maintaining the confidentiality of account credentials, API credentials, OTP access, and devices used to access the platform.

You must notify Drop promptly if you suspect unauthorised access, credential compromise, account misuse, or security incidents affecting your use of the platform.

You may use Drop only for lawful business, delivery, developer, or operational purposes authorised by Drop.

You may not misuse the platform, interfere with service availability, attempt unauthorised access, reverse engineer protected systems except where permitted by law, submit unlawful or deceptive delivery requests, or use the service to facilitate fraud, abuse, or prohibited goods or services.

Drop may provide order creation, dispatch, routing, webhook, operational, or driver workflow functionality. Service availability, estimated delivery times, coverage, and routing outcomes may vary by geography, traffic, merchant readiness, driver supply, operational controls, and other real-world conditions.

Information presented through the platform, including tracking states, payout estimates, delivery visibility, and operational logs, should be treated as operational information rather than a guarantee of uninterrupted service or a warranty of outcome.

Merchants, partners, and drivers may be subject to pricing, payout, fee, and settlement rules communicated through the relevant product, operational agreement, onboarding material, or commercial arrangement.

Drop may change pricing, payout logic, features, product surfaces, onboarding requirements, or service policies from time to time, subject to applicable law and any binding written agreement.

Drop and its licensors retain all rights, title, and interest in the platform, software, branding, documentation, design assets, APIs, and related materials, except for rights expressly granted to you.

You retain ownership of information and content you lawfully submit to Drop, but you grant Drop the rights reasonably necessary to host, process, transmit, display, and use that content to operate and support the platform.

Drop may suspend, restrict, or terminate access where reasonably necessary for security, fraud prevention, legal compliance, operational integrity, unpaid amounts, onboarding failure, policy breaches, or misuse of the platform.

You may stop using the public website at any time. Termination of certain services may not automatically remove legal obligations, accrued fees, audit records, or retained operational data that Drop is entitled or required to keep.

To the maximum extent permitted by law, the platform is provided on an "as is" and "as available" basis. Drop does not guarantee uninterrupted availability, continuous suitability for every workflow, or error-free operation.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded under applicable law. Subject to that, Drop will not be liable for indirect, incidental, consequential, special, or punitive damages, or for loss of profit, revenue, goodwill, or data arising from use of the platform.

These Terms are governed by the laws of the Republic of South Africa.

Any dispute arising from or connected with these Terms or the platform will be subject to the jurisdiction of the competent courts of South Africa, unless applicable law requires otherwise.

Legal and commercial queries: legal@dropsa.co.za

General platform enquiries: sales@dropsa.co.za or support@dropsa.co.za