Delete your Drop account

1. Drivers (Drop Driver app) — email privacy@dropsa.co.za from a mailbox you control, or use the button below. Include the phone number you use to sign in. You can also open this page from the Account tab inside Drop Driver.

2. Merchants and senders — if you can still sign in to the portal, use the account deletion control in Settings / Profile where available. Otherwise email privacy@dropsa.co.za with your registered email and business name.

3. Verification — we may ask you to confirm ownership of the phone number or email on the account before we complete deletion.

When we action a validated request, we delete or irreversibly de-identify personal data associated with the account (profile details, authentication credentials, push tokens, and other personal records that are no longer required). Temporary deactivation or freezing is not treated as deletion.

We may retain limited information where we have a legitimate need, for example security and fraud prevention, legal claims, tax and accounting, or regulatory compliance. Any retained data is limited to those purposes and is described in our Privacy Policy.

Active deliveries, unpaid balances, or open investigations may delay full completion until those matters are resolved.

We aim to acknowledge deletion requests promptly and complete validated requests within a reasonable period (typically within 30 days, sooner where practical), unless a lawful retention requirement applies.

Privacy: privacy@dropsa.co.za · Support: support@dropsa.co.za · Policy: https://dropsa.co.za/privacy